Privacy Policy

Effective Date: January 1, 2026

PrimePulse Repair respects your privacy. This policy explains what information we collect when you visit our website or book appliance repair services in Brentwood, California, how we use it, and the choices you have. We keep it simple because we want you to feel confident about how your information is handled.

Information We Collect

When you contact us or book a repair, we collect your name, phone number, email address, and the service address where the appliance is located. We also note details about the appliance and the problem you describe so our technician arrives prepared.

If you pay by card, our payment processor collects your billing information. We do not store full card numbers on our systems.

Like most websites, we automatically collect basic technical data such as your IP address, browser type, device type, and the pages you visit. This helps us keep the site running smoothly.

How We Use Information

We use your contact details to schedule your appointment, send reminders, and let you know when a technician is on the way. We use the service address to route our team to your home or business.

Appliance and problem details help us bring the right parts and diagnose the issue faster, so you get your appliance working again sooner.

We may use your email or phone number to follow up after a repair, confirm everything is working, and share occasional service updates. You can opt out of marketing messages at any time.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as intended.

We do not use cookies to collect sensitive personal information like your payment details.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see which pages are popular and how people find us. These tools collect aggregated data and do not identify you personally.

We may also use scheduling and communication platforms to manage appointments and send text or email updates. These providers only access the information needed to perform their services for us.

Third-party tools have their own privacy policies, and we encourage you to review them if you have questions about how they handle data.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as payment processors, scheduling software, and analytics partners.

We may disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition. In those cases, we will take steps to protect your information.

Our technicians and office staff only see the details they need to complete your repair and communicate with you.

Data Retention

We keep your contact and service records for as long as needed to provide warranty support, comply with tax and legal requirements, and maintain our business records.

When information is no longer needed, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required to keep it by law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. These include secure servers, encrypted connections, and restricted access for staff.

No method of transmission or storage is completely secure, but we work hard to keep your data safe. If we become aware of a breach that affects you, we will notify you as required by law.

User Rights

You have the right to request access to the personal information we hold about you, ask us to correct it, or request that we delete it. You can also ask us to stop sending marketing messages.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us using the details below. We will respond within the time required by applicable law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this page periodically so you stay informed about how we protect your information.

Contact Information

If you have questions about this privacy policy or how we handle your information, reach out to us. We are happy to help.

PrimePulse Repair, Brentwood, California. Phone: (866) 334-5109. Email: privacy@primepulserepair.com.

Contact Information